SMAR Academy's Programmes
5-Star Hospitality Training Programme!
SMAR Academy's Programmes
5-Star Hospitality Training Programme!
Receptionist Training
Develop the skills required to be the face of any business and provide exceptional front-desk service. This training covers essential receptionist duties such as handling phone calls professionally, managing reservations, greeting and assisting guests, and maintaining an organised reception area. You will also learn how to handle difficult customer interactions, use office and booking software, and create a welcoming atmosphere that enhances guest satisfaction. By the end of the course, you’ll be equipped with the confidence and expertise needed for front office roles in hotels, corporate offices, and other hospitality businesses.
Food & Beverage (F&B) Training
Master the art of food and beverage service and become a sought-after professional in the hospitality industry. This training programme teaches you everything from proper table setting and order-taking to delivering top-notch customer service in restaurants, hotels, and events. You will learn how to recommend menu items, upsell effectively, and handle customer inquiries with professionalism. Additionally, this course covers hygiene and safety standards, teamwork in a fast-paced environment, and strategies for managing challenging dining situations. Whether you aspire to work in fine dining, casual restaurants, or large-scale catering, this course will provide you with the skills to excel.
Bar Training
Turn your passion for mixology into a profession with expert-led bar training. This course covers essential bartending techniques, including cocktail preparation, drink presentation, responsible alcohol service, and bar setup and maintenance. Learn how to craft classic and modern cocktails, engage with customers, and provide excellent service in high-energy bar environments. You’ll also gain knowledge in inventory management, bar etiquette, and compliance with alcohol regulations. Whether you want to work in a high-end lounge, nightclub, or hotel bar, this training will prepare you for a rewarding career behind the counter.
Housekeeping Training
Gain the skills needed to maintain a clean, organised, and welcoming environment in hotels, resorts, and private establishments. This programme covers the fundamentals of housekeeping operations, including efficient cleaning techniques, bed-making, room setup, and managing laundry services. You’ll also learn about time management, handling guest requests with discretion, and maintaining hygiene standards to ensure customer satisfaction. This course is perfect for individuals looking to build a career in housekeeping management or enhance their existing skills in the hospitality industry.
SMAR ACADEMY GIVES
A 5-Star HOSPITALITY MODULE: Whether you’re just starting out or looking to take your skills to the next level, our world-class training programme is designed to help you shine in the hospitality industry. From our comprehensive induction course to our specialised programmes, we ensure that you receive the best possible start to your hospitality career.
Mastering the Art of Hospitality
Our programmes are carefully crafted to provide you with both theoretical knowledge and practical experience. As part of your training, you’ll gain expertise in various roles within the hospitality sector—Receptionist, F&B, Bar, and Housekeeping—empowering you to become a versatile, highly-skilled professional.
A Culture of Excellence
At SMAR Academy, we don’t just teach skills; we inspire passion. We challenge you to showcase your extraordinary service skills, to lead by example, and to inspire others to be at their best every day. We believe in the power of learning through doing, ensuring that your journey with us prepares you for the fast-paced world of hospitality.
Career-Ready Training
We’re not just about courses; we’re about career opportunities. With access to exclusive job openings through our hospitality staffing agency, we provide a direct pathway from training to employment. Our goal is to help you succeed and grow within the industry, ensuring that you’re always prepared for the next step in your career.